All goods are shipped from Lightning Ridge, NSW, via Australia Post. Delivery times within Australia will vary according to your location - most orders will be received within 2-4 working days, however some remote locations may take up to 10 working days. For urgent delivery, a courier can deliver next day to most locations. Please contact us on 02 6829 0066 or email email@example.com to arrange this.
IMPORT DUTIES ON INTERNATIONAL ORDERS
International orders (orders delivered outside of Australia) may be subject to import duties and taxes which are levied once the product reaches your country. All such additional charges are payable by the customer. When ordering from us, you are considered the importer of the ordered product and you must comply with any laws and regulations of the country in which the goods are received. Contact your local customs office if you require further information.
ORDER CONFIRMATION AND TRACKING
After ordering online, you will receive an email confirmation containing your order details. A confirmation email will also be sent with a tracking number when your order is dispatched. Deliveries within Australia can be tracked online at http://auspost.com.au/track/ .
Products will be sent to your address nominated by you as part of the check-out process on our Website. You are responsible for ensuring that your nominated address details are correct.
30 DAY MONEY-BACK GUARANTEE
If for any reason you are not completely satisfied with your product, we will, at your choice, either refund the purchase price or replace the product for an equivalent product.
Our 30 day money-back guarantee is only valid if we receive the product within 30 days of the purchase date and subject to the following:
Our 30 day money-back guarantee does not apply to Products which have been worn or used, damaged in transit or after delivery, or if any attempt has been made to alter the Product. All Products must be returned in their original condition. Lost Sea Opals will not be responsible for parcels lost or damaged in transit if you choose not to insure.
ACCEPTED CREDIT CARDS
Lost Sea Opals Pty Ltd accept Visa, MasterCard, and AMEX. Please be aware that your credit card details are entered into a Secure Server. Lost Sea Opals Pty Ltd will take all steps to ensure that the credit card is authorised by the owner. Lost Sea Opals Pty Ltd will not take responsibility for use of a credit card that is stolen or used in a fraudulent manner.
For further information or clarification of the general terms & conditions stated above please contact Lost Sea Opals Pty Ltd by phone on +61 2 6829 0066, by emailing firstname.lastname@example.org or by post to
Lost Sea Opals
P O Box 527
Lightning Ridge NSW 2834.
I HAVE READ THESE TERMS & CONDITIONS & ACCEPT THEM BY MAKING USE OF THE WEBSITE. http://lostseaopals.com.au