DELIVERY
All goods are shipped from Lightning Ridge, NSW, via Australia Post. Delivery times within Australia will vary according to your location - most orders will be received within 2-4 working days, however some remote locations may take up to 10 working days. For urgent delivery, a courier can deliver next day to most locations. Please contact us on 02 6829 0066 or email info@lostseaopals.com.au to arrange this.
AUSTRALIA-WIDE DELIVERY
- We offer FREE shipping Australia wide on all purchases over $100. For orders under $100 a flat rate of $8 is charged for shipping.
- Our aim is to dispatch orders received before 10am on the same business day. All orders will be dispatched no later than 2 business days after you place your order.
- All deliveries are sent via Australia Post using their registered post service. All orders can be tracked on line and need to be signed for at time of delivery.
- We are outside the delivery area for Australia Post, Express Post guaranteed next day deliveries. Urgent orders may be able to be sent via courier.
- Please ensure someone is at the address provided during business hours to receive delivery. If there is no one at the address Australia Post will leave a collection card and your parcel will need to be collected from your local post office.
INTERNATIONAL SHIPPING
- A $25 flat fee is charged on all international deliveries. We use Australia Post International Registered Mail Service for all international shipping. Delivery generally takes 7-10 days after shipping.
IMPORT DUTIES ON INTERNATIONAL ORDERS
International orders (orders delivered outside of Australia) may be subject to import duties and taxes which are levied once the product reaches your country. All such additional charges are payable by the customer. When ordering from us, you are considered the importer of the ordered product and you must comply with any laws and regulations of the country in which the goods are received. Contact your local customs office if you require further information.
ORDER CONFIRMATION AND TRACKING
After ordering online, you will receive an email confirmation containing your order details. A confirmation email will also be sent with a tracking number when your order is dispatched. Deliveries within Australia can be tracked online at http://auspost.com.au/track/ .
Products will be sent to your address nominated by you as part of the check-out process on our Website. You are responsible for ensuring that your nominated address details are correct.
30 DAY MONEY-BACK GUARANTEE
If for any reason you are not completely satisfied with your product, we will, at your choice, either refund the purchase price or replace the product for an equivalent product.
Our 30 day money-back guarantee is only valid if we receive the product within 30 days of the purchase date and subject to the following:
- Email us at info@lostseaopals.com.au or call on 02 6829 0066 for a ‘Return Authorisation Number’.
- Quote your order or invoice number in our order confirmation email as proof of purchase, and let us know if you would like an exchange or refund.
- Post or courier your return back to Lost Sea Opals , clearly stating your ‘Return Authorisation Number’, to PO BOX 527, Lightning Ridge, NSW 2834 in original packaging to avoid damage in transit.
- For International returns you should mark on the courier company’s consignment ‘returned/faulty goods’ to avoid possible custom duties and taxes again.
Our 30 day money-back guarantee does not apply to Products which have been worn or used, damaged in transit or after delivery, or if any attempt has been made to alter the Product. All Products must be returned in their original condition. Lost Sea Opals will not be responsible for parcels lost or damaged in transit if you choose not to insure.
- Refunds will be processed as soon as the Product is received by us, however, please allow up to 14 days of receipt of the goods for the credit to appear on your account.
- All postage and insurance costs are to be paid by the buyer for change of mind purchases. For defective Products, we will provide you with instructions to post back the item free of charge when you contact us for your return authorisation number.
- Refunds will be made through the same transaction method used to make the original purchase.
ACCEPTED CREDIT CARDS
Lost Sea Opals Pty Ltd accept Visa, MasterCard, and AMEX. Please be aware that your credit card details are entered into a Secure Server. Lost Sea Opals Pty Ltd will take all steps to ensure that the credit card is authorised by the owner. Lost Sea Opals Pty Ltd will not take responsibility for use of a credit card that is stolen or used in a fraudulent manner.
CONTACT INFORMATION
For further information or clarification of the general terms & conditions stated above please contact Lost Sea Opals Pty Ltd by phone on +61 2 6829 0066, by emailing info@lostseaopals.com.au or by post to
Lost Sea Opals
P O Box 527
Lightning Ridge NSW 2834.
I HAVE READ THESE TERMS & CONDITIONS & ACCEPT THEM BY MAKING USE OF THE WEBSITE. https://lostseaopals.com.au